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Arriving at OR Tambo airport: safety tips for visitors
Practical advice from our South African team · Last reviewed October 2026
OR Tambo International is the main gateway to South Africa. Arrival is usually quick and easy. A few simple choices in the first hour set the tone for a smooth trip.
Before you land
- Book your first ride in advanceif you can, through your hotel or a trusted transfer company, so someone is waiting for you.
- Share your flight detailswith your Travel Safely contact so we know when to expect you.
- Ask us about your ride from the airportbefore you fly. Uber and Bolt work well, and we can recommend safer options that are just as easy to book.
Send us your flight number and we'll keep an eye on your arrival. Message us on WhatsApp
In the arrivals hall
- Decline offers of help.Politely say no to people who approach you offering transport, trolleys or help with bags. Official staff wear airport ID.
- Buy a local SIM inside the terminal.Mobile network shops in arrivals can set it up for you. Having data means you can reach us and book your ride straight away.
- Draw cash inside the terminal,at a bank ATM, and put it away before you walk out.
Feeling unsure in the arrivals hall? Message us from the terminal and we'll talk you through it. Message us on WhatsApp
Getting to your hotel
- Gautrain:a fast, staffed train link from the airport to Sandton, Rosebank and Pretoria. Good in daylight and early evening.
- Uber or Bolt:safe to use from the marked pickup zones. Check the plate and driver name before you get in, and ask us about safer options that are just as easy to book.
- Hotel shuttle or official taxi:the easiest choice for late arrivals and families with luggage.
The best option depends on your arrival time, luggage and where you're staying. Tell us and we'll recommend the easiest route. Message us on WhatsApp
On the road from the airport
- Keep bags in the boot,and phones and wallets out of sight, not on the seat beside you.
- Message us when you arriveat your accommodation so we know you are settled in.
Message us when you're on your way and we'll stay with you until you've checked in. Message us on WhatsApp
Emergency numbers in South Africa
In a life-threatening emergency, call these numbers first, then message your Travel Safely contact so we can help coordinate.
Want a local person looking out for you?
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Frequently asked questions
What is the safest way to get from OR Tambo to my hotel?
The Gautrain, a pre-booked transfer, your hotel shuttle, an official airport taxi or ride-hailing from the marked pickup zones are all good choices. The best one depends on your arrival time, luggage and where you're staying, so send us your flight details and we'll recommend the easiest option for you. Message us on WhatsApp
Is the Gautrain safe for tourists?
Yes. The Gautrain is clean, staffed and widely used by visitors, and it reaches Sandton in about 15 minutes. Late at night or with lots of luggage another option may suit you better, so ask us before you travel. Message us on WhatsApp
Can I use Uber or Bolt at OR Tambo?
Yes. Uber and Bolt are safe to use from the marked pickup zones, and you should always check the plate and driver name before you get in. There are safer options that are just as easy and quick to book from the airport, so message us and we'll recommend one. Message us on WhatsApp
Should I arrive at night?
Late arrivals are common and usually easy. We recommend a pre-booked transfer or hotel shuttle for very late flights. Tell us your flight and we'll help you choose the right option. Message us on WhatsApp